Refund and Returns Policy
At Wovenda, we believe returning an item should be just as easy as buying one. That’s why we offer a 45-day return window, accept both defective and non-defective product returns, and cover the return shipping cost—all designed to give you peace of mind with every order.
1. Return Policy Overview
| Category | Details |
|---|---|
| Return Window | Within 45 days of receiving your order |
| Item Condition | New only – unused, unwashed, undamaged |
| Return Method | By mail |
| Return Label | Download and print – Free |
| Return Fees | No return or restocking fees |
| Exchange Support | Yes – accepted for eligible items |
| Refund Time | Processed within 2 business days after receiving your return |
2. Accepted Reasons for Return
We accept returns and exchanges for any of the following:
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You received the wrong size, color, design, or style
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The item was damaged or defective upon arrival
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You changed your mind (as long as the item is still in new condition)
3. Product Condition Requirements
To qualify for a refund or exchange, returned items must meet all of the following criteria:
✅ Acceptable Conditions
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Item is in brand-new, unused condition
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No stains, odors, pet hair, or signs of wear
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Tags are still attached, and original packaging is included
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Items in sets (e.g. matching tops and bottoms) must be returned together
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No alterations or custom modifications made by the customer
❌ Unacceptable Conditions
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Washed or worn items
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Visible damage, strong odors, or evidence of misuse
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Missing tags or accessories
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Return initiated after 45 days
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Incomplete or altered items
Note: Items returned in unacceptable condition will not be eligible for a refund and may be shipped back at your expense.
4. How to Submit a Return or Exchange
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Email us at [email protected] with your order number and reason for return
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We will provide a free downloadable return label for you to print
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Pack your item securely with tags and packaging intact, then ship it using the label provided
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Once received and inspected at our warehouse (2507 Mountair Ln, Greeley, CO 80634), your refund will be processed within 2 business days
5. Refund Timeline
All refunds are issued to the original payment method and are processed within 2 business days after your return is received and approved.
Please allow additional time for your bank or payment provider to reflect the credit in your account, depending on their processing time.
6. Order Changes & Cancellations
You may cancel or modify your order within 2 hours of receiving your confirmation email. After that, your item may enter production and can only be returned after delivery.
7. Exchanges
Exchanges are available for items that meet the return conditions. Whether you need a different size, color, or design, simply follow the return process and indicate that you’d like an exchange. We’ll handle the rest.
8. Gift Returns
If your item was marked as a gift during checkout, and shipped directly to you, we will issue your refund as a gift credit in the form of a digital voucher upon return approval.
9. Legal Compliance
This policy is aligned with consumer protection laws in all countries where we operate, including the U.S. and EU. If you reside in a region with additional legal protections, those rights are fully respected.
10. Need Help?
For questions or assistance with your return, feel free to reach out:
📧 [email protected] – We’re here 7 days a week.
Wovenda – Hassle-free shopping, guaranteed.
