Refund and Returns Policy
Last updated: September 2025
At Wovenda, I believe returning an item should be just as easy as buying one. That’s why I offer a 45-day return window, accept both defective and non-defective product returns, and cover all return shipping costs. My goal is to give you complete peace of mind with every order.
1. Return Policy Overview
| Category | Details |
|---|---|
| Return Window | Within 45 days of receiving your order |
| Item Condition | New only – unused, unwashed, undamaged |
| Return Method | By mail |
| Return Label | Free downloadable return label |
| Return Fees | No return or restocking fees |
| Exchange Support | Yes – for eligible items |
| Refund Time | Processed within 2 business days after I receive your return |
2. Accepted Reasons for Return
I accept returns and exchanges for the following reasons:
You received the wrong size, color, design, or style.
The item arrived damaged or defective.
You changed your mind (as long as the item remains in new condition).
3. Product Condition Requirements
✅ Acceptable Conditions
Item is brand new, unused, and unwashed.
No stains, odors, pet hair, or signs of wear.
Tags are attached, and original packaging is included.
Items sold as sets (e.g., top and bottom) must be returned together.
No alterations or custom modifications.
Opened but unused products are accepted.
❌ Unacceptable Conditions
Washed or worn items.
Visible damage, strong odors, or misuse.
Missing tags or packaging.
Returns requested after 45 days.
Incomplete or altered products.
⚠️ Items returned in unacceptable condition will not be refunded and may be shipped back at your expense.
4. How to Submit a Return or Exchange
Email me at 📧 [email protected] with your order number and reason for return.
I will send you a free return label to download and print.
Pack the item securely with all tags and original packaging, then ship it using the label provided.
Once I receive and inspect your return at:
842 Aspen Ridge Drive Golden, CO 80401, United States.
your refund will be processed within 7 business days.
5. Refund Timeline
All refunds are issued to the original payment method within 2 business days of receiving and approving your return.
Please allow extra time for your bank or payment provider to reflect the refund in your account.
6. Order Changes & Cancellations
You may cancel or modify your order within 2 hours of receiving your confirmation email.
After 2 hours, your order may already be in processing and can only be returned after delivery.
7. Exchanges
I accept exchanges for items that meet the return conditions. If you need a different size, color, or design, simply follow the return process and request an exchange. I’ll handle the rest.
8. Gift Returns
If your order was marked as a gift during checkout and shipped directly to you, I will issue your refund as a digital gift credit once the return is approved.
9. Legal Compliance
This policy complies with consumer protection laws in all regions where I operate, including the U.S. and EU. If your local laws grant you additional protections, those rights are fully honored.
10. Need Help?
If you have any questions about returns, exchanges, or refunds, feel free to reach out:
Brand: Wovenda.
Address: 842 Aspen Ridge Drive Golden, CO 80401 United States.
Phone: +1 970-555-0147.
Email: [email protected].
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Support Hours: Monday–Friday, 9:00 AM – 5:00 PM.
📧 contact@wovenda.com – I’m available 7 days a week.
✨ Wovenda – Hassle-free shopping, guaranteed.